Information Technology jobs in United Arab Emirates

Job Summary

Providing advanced technical and functional support and consultation for systems such as Ellucian Banner and the Argos Evisions reporting tool, as well as other related systems. Additionally, designing, developing, and implementing solutions using Oracle SQL and PL/SQL to ensure efficiency and smooth operations.

Main Responsibilities

• Providing functional support to Banner system users (academics, administrators, and students).
• Configuring the general setup and end-of-term processes based on the needs of various departments.
• Enhancing system performance by offering developmental solutions for sub-systems and Banner modules.
• Working on implementing new features and capabilities in the Banner system, Argos system, and other academic systems.
• Managing Banner users' permissions.
• Offering periodic training sessions for faculty, students, and administrators on Banner systems and updates.
• Providing reports to the direct supervisor and management regarding service performance and recommendations for improvements.

• Professional expertise as Argos Data Block Designer and Report Writer.
• Designing and developing reports on the Argos system based on business requirements.
• Enhancing work processes by creating reports on the Argos system using advanced Argos features (OLAP Data Cube & Charts).
• In-depth understanding of the Argos APIs.

• Writing PL/SQL and SQL queries for data analysis and extraction.

• Performing regular system updates to ensure compliance with latest system standards.
• Identifying system weaknesses, working on improvements, and providing related reports and recommendations.
• Managing and monitoring other university systems under the Information Systems department.
• Designing and preparing operational and developmental plans for technical systems.
• Conducting tests on software applications to enhance and improve their functionalities.
• Reviewing technical support contracts within the scope of work and making recommendations accordingly.
• Contributing to the preparation of the IT Center’s budget, specifically for systems within the scope of work.

• Offering periodic training sessions for faculty, students, and administrators on Banner systems, updates, and related systems.
• Preparing user guides related to Banner, Argos, and other related systems.
• Providing support and assistance in resolving daily issues related to the Banner system, Argos system, and other related systems.

Required Qualifications and Experience

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.

• At least 3-5 years of experience as functional Banner and Argos report writer and report designer.
• Good experience in Oracle SQL and PL/SQL.
• Good experience in data analysis and report development.

• Advanced knowledge of Database Management Systems (RDBMS).
• Ability to write complex SQL and PL/SQL queries and analyze data.
• In-depth understanding of the architecture and performance of ERP systems.

• Analytical thinking and technical problem solving.
• Ability to work collaboratively and communicate with different teams.
• Time management and ability to work under pressure.

• Arabic (reading, writing, and speaking)
• English

• Any other tasks assigned by the direct supervisor that fall within the scope of work.