IT Support

BlackStone eIT; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the UAE is seeking an IT Support Specialist to manage technical issues for employees and clients. This role requires strong problem-solving skills and technical knowledge to ensure efficient IT operations. Responsibilities include troubleshooting, user training, and enhancing IT processes, making it a critical position in the organization.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 1-2 years of experience in IT support or help desk roles.
• Proficient knowledge of PC hardware, software applications, and network systems.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Provide first-line support to users facing hardware, software, and network issues.
• Troubleshoot and resolve incidents in a timely manner.
• Document all support requests and outcomes within the ticketing system.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Customer-focused mindset

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Support ticketing software

Job description

BlackStone eIT is in search of a dedicated IT Support Specialist to join our dynamic team. This position is essential for managing and resolving technical issues faced by employees and clients alike. As an IT Support Specialist, you will utilize your problem-solving skills and technical knowledge to ensure a seamless IT experience across our organization.

Key Responsibilities

• Provide first-line support to users facing hardware, software, and network issues
• Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency
• Document all support requests and outcomes within our ticketing system
• Set up and configure computers, printers, and other peripheral devices
• Offer user training and guidance on software applications and IT policies
• Collaborate with the IT team to enhance and optimize IT processes
• Keep abreast of emerging trends in technology and support practices
• Assist in IT projects and initiatives as required
  
  

Requirements

• Bachelor's degree in Information Technology, Computer Science, or relevant fields
• 1-2 years of experience in IT support or help desk roles
• Proficient knowledge of PC hardware, software applications, and network systems
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication abilities
• Experience with support ticketing software
• Ability to work well under pressure and meet deadlines
• Customer-focused with a problem-solving mindset
  
  

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development