IT Infrastructure & SS [Dubai, UAE]

FallenAmbers; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A tech solutions company located in Dubai is looking for an IT Infrastructure & Support Specialist to manage and maintain their IT infrastructure. The role includes providing technical support, implementing security protocols, and ensuring regular backups. The ideal candidate has a Bachelor’s degree in IT or related fields and experience in infrastructure management. Strong knowledge of network protocols and excellent problem-solving skills are essential for this position.

Qualifications

• Proven experience in IT infrastructure management and technical support.
• Strong knowledge of network protocols, hardware and operating systems.
• Experience with virtualization technologies and cloud services is a plus.
• Excellent problem-solving and communication skills.

Responsibilities

• Manage and maintain company IT infrastructure including servers, networks and hardware.
• Provide technical support and troubleshooting for hardware, software and network issues.
• Implement and monitor security protocols to protect company data and systems.
• Coordinate with vendors and service providers for IT equipment and support services.
• Ensure system backups and disaster recovery processes are in place and tested regularly.
• Document IT processes, configurations and support activities.
• Assist in the deployment of new applications and updates.
• Monitor system performance and recommend improvements.

Skills

Network administration (TCP/IP, DNS, DHCP)

Server management (Windows/Linux)

Hardware troubleshooting and maintenance

Security management and firewall configuration

Virtualization (VMware, Hyper-V)

Cloud platforms (AWS, Azure)

Backup and disaster recovery solutions

Technical support and user assistance

Education

Bachelor’s degree in Information Technology, Computer Science or related field

Job description

We are seeking a skilled IT Infrastructure & Support Specialist to join our team at COMPANY NAME. The ideal candidate will be responsible for maintaining, upgrading and managing the IT infrastructure to ensure smooth and efficient operations. This role requires expertise in network management, server administration, and technical support to provide reliable IT services across the organization.

Responsibilities

• Manage and maintain company IT infrastructure including servers, networks and hardware.
• Provide technical support and troubleshooting for hardware, software and network issues.
• Implement and monitor security protocols to protect company data and systems.
• Coordinate with vendors and service providers for IT equipment and support services.
• Ensure system backups and disaster recovery processes are in place and tested regularly.
• Document IT processes, configurations and support activities.
• Assist in the deployment of new applications and updates.
• Monitor system performance and recommend improvements.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related field.
• Proven experience in IT infrastructure management and technical support.
• Strong knowledge of network protocols, hardware and operating systems.
• Experience with virtualization technologies and cloud services is a plus.
• Excellent problem‑solving and communication skills.

Skills

• Network administration (TCP/IP, DNS, DHCP)
• Server management (Windows/Linux)
• Hardware troubleshooting and maintenance
• Security management and firewall configuration
• Virtualization (VMware, Hyper‑V)
• Cloud platforms (AWS, Azure)
• Backup and disaster recovery solutions
• Technical support and user assistance