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Inside Sales Supervisor
Job summary
A leading sales organization in the United Arab Emirates is seeking an Inside Sales Supervisor to manage daily operations of the inside sales team. You will lead the team, ensuring process discipline and driving revenue growth through data analytics. The ideal candidate has a minimum of 3 years' experience supervising sales teams and exhibits strong problem-solving abilities. Join us to be part of a purpose-driven culture where mutual respect and innovation thrive.
Benefits
Qualifications
- Minimum 3 years of experience supervising a sales team.
- Proficiency in Epicor ERP and HubSpot CRM (or equivalent).
- Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage.
Responsibilities
- Lead the team and supervise inside sales staff.
- Ensure accuracy and compliance of inquiry and quote processes.
- Monitor quote-to-order conversion rates and lead progression.
Skills
Education
Tools
We’re hiring an Inside Sales Supervisor to oversee the daily operations of our inside sales team. You’ll lead the Inside Sales team, ensuring accuracy in documentation, responsiveness to customers, and strong alignment with sales objectives. With visibility across all product lines, you’ll help drive revenue growth by improving efficiency, ensuring process discipline, and spotting upsell and cross‑sell opportunities.
- Lead the team.
- Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution.
- Improve quality: ensure accuracy, completeness, and compliance of all inquiry and quote processes.
- Drive performance: monitor quote‑to‑order conversion rates, call activity, and lead progression, ensuring accountability to targets.
- Support improvement: use data analytics to identify trends, streamline processes, and raise team performance.
- Engage key stakeholders: handle urgent or complex customer and supplier interactions requiring supervisory input.
- Minimum 3 years of experience supervising a sales team.
- Bachelor’s degree preferred in business, technical, or related field.
- Proficiency in Epicor ERP and HubSpot CRM (or equivalent).
- Strong data analysis, reporting, and process management skills.
- Excellent prioritisation, coordination, and problem‑solving abilities.
- Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage.
- Based in or able to commute to JAFZA; a valid UAE driver’s license is an advantage.
- Purpose‑driven culture: We do business the right way, upholding safety, quality, and transparency.
- Reciprocity & trust: We value mutual respect and open communication, supporting growth through shared success.
- Innovation & agility: Your ideas help us improve continuously and drive sustainable impact.
Apply today! We’re excited to meet you.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.