Customer Service Team Lead/ Order Processing

Antal International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency in Dubai is seeking a Customer Service Manager to oversee daily operations and lead the customer service team. Responsibilities include ensuring high standards of service, training team members, and improving processes. Candidates should have a bachelor's degree and at least 5 years of experience in customer service, with a minimum of 2 years in leadership roles.

Qualifications

• 5+ years of customer service or operations experience.
• Minimum 2 years of team leadership experience.
• Strong communication skills.

Responsibilities

• Support daily operations and ensure high standards of customer service.
• Lead and guide the customer service team to handle inquiries and complaints.
• Monitor team performance and drive continuous improvement.

Skills

Leadership

Customer service

Problem-solving

Communication

Organizational skills

Education

Bachelor’s degree

Tools

MS Office

CRM tools

Analytics tools

Job description

Responsibilities

• Support daily operations and ensure high standards of customer service.

• Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.

• Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.

• Monitor team performance, maintain process accuracy, and drive continuous improvement.

• Prepare regular reports, handle escalations, and support system and process enhancements.

• Train, coach, and develop team members to maintain a motivated and high-performing workforce.

Requirements

• Bachelor’s degree with 5+ years of customer service or operations experience.

• Minimum 2 years of team leadership experience.

• Strong communication, problem-solving, and organizational skills.

• Proficient in MS Office; knowledge of CRM or analytics tools preferred.