Senior Spa Supervisor - VIP Family

apt resources; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury spa in Abu Dhabi is seeking a Senior Spa Supervisor to oversee operations and ensure the highest service standards. The successful candidate will lead and develop a team of spa therapists while handling the needs of a VIP family. This role involves training staff, managing scheduling, and reporting on performance to maintain exceptional service quality.

Responsibilities

• Supervise daily operations of the spa for an exceptional guest experience.
• Lead, train, and develop a team of spa therapists to deliver personalized treatments.
• Monitor scheduling, inventory, and equipment maintenance for smooth operations.
• Act as primary contact for the VIP family and guests, addressing their needs.
• Implement and maintain spa protocols and policies for a safe environment.
• Assist in planning special events or spa retreats for guests.
• Report on operational performance and guest satisfaction.
• Operate spa machines and wellness technologies confidently.

Job description

Apt Resources is pleased to present an exceptional opportunity for a Senior Spa Supervisor to join a luxury spa dedicated to providing unparalleled service to a VIP family in Abu Dhabi. Located in an esteemed property, this role requires a highly professional and experienced individual who can oversee spa operations while ensuring the highest standards of service tailored to discerning clientele.

Responsibilities

• Supervise daily operations of the spa, ensuring an exceptional guest experience and adherence to service standards.
• Lead, train, and develop a team of spa therapists to deliver personalized treatments and services.
• Monitor and manage scheduling, inventory, and equipment maintenance, ensuring the spa operates smoothly.
• Act as the primary contact for the VIP family and guests, addressing their needs and preferences efficiently and attentively.
• Implement and maintain spa protocols and policies to ensure a safe and clean environment.
• Assist in planning and organizing special events or spa retreats for the family and guests.
• Report to the Spa Manager on operational performance, guest satisfaction levels, and staff concerns.
• Confidently operate and manage all spa machines and wellness technologies, including: Cryo Room, Light Therapy Machines, Oxygen Room and Laser Machines.