IT Helpdesk Technician

Import/Export; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT service firm in Dubai is seeking a skilled IT Helpdesk Technician to provide technical support and troubleshoot system issues. The ideal candidate will have strong knowledge of hardware and software troubleshooting, excellent customer-support skills, and experience managing user accounts in Active Directory / O365. Responsibilities include first-level support for various devices, monitoring IT support tickets, and ensuring proper documentation. Interested candidates can send their CV to the provided email.

Qualifications

• Strong knowledge of hardware/software troubleshooting.
• Experience in providing first-level technical support.
• Ability to manage user accounts in Active Directory / O365.

Responsibilities

• Provide first-level technical support for laptops, desktops, printers, and network devices.
• Troubleshoot hardware, software, and network issues via phone, email, or remote access.
• Monitor and respond to IT support tickets (L1 support).

Skills

Hardware/Software troubleshooting

Excellent customer-support skills

Active Directory

O365

Network troubleshooting

Tools

Windows

Mac OS

Job description

Job Summary

We are looking for a skilled IT Helpdesk Technician to provide technical support, troubleshoot system issues, and ensure smooth IT operations within our organization. The ideal candidate should have strong knowledge of hardware/software troubleshooting and excellent customer-support skills.

Provide first-level technical support for laptops, desktops, printers, and network devices.

Install, configure, and maintain operating systems (Windows/Mac) and software applications.

Troubleshoot hardware, software, and network issues via phone, email, or remote access.

Manage user accounts, passwords, and access in Active Directory / O365.

Monitor and respond to IT support tickets (L1 support).

Ensure proper documentation of issues and solutions.

Set up new workstations, devices, and peripherals.

Assist with antivirus updates, system backups, and security compliance.

Coordinate with L2/L3 teams for escalated technical problems.

Maintain IT inventory, equipment tracking, and replacement requests.

Interested candidates can send their CV to: [e-mail]

“Shortlisted candidates will be contacted for the interview process.”