Healthcare Operations Manager jobs in United Arab Emirates
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Global Contact Centre Operations Manager - Medical Clinic
Job summary
A leading global air and travel services provider in Dubai is seeking an Operations Manager Contact Centre – Medical Clinic to lead and optimise customer communication operations. The ideal candidate will have over 8 years of experience in Call Center/Customer Service within Medical Settings, including 3+ years in leadership. You will drive operational improvements, ensure service levels, and manage a diverse team in a dynamic environment. Enjoy a competitive tax-free salary plus exclusive travel benefits as part of your employment.
Benefits
Qualifications
- 8+ years of Call Center/Customer Service experience in Medical Settings.
- 3+ years in a leadership role in a contact centre.
- Experience managing large teams and multi-channel environments.
Responsibilities
- Lead Contact Centre and support operations to deliver service levels.
- Drive revenue growth and cost efficiency through targeted initiatives.
- Deliver consistent multi-channel customer communications.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.