Client Experience & Operations Manager

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 80,000 - 95,000; Full time

Job summary

A leading financial institution is seeking a Manager to support Relationship Management Teams in enhancing client experiences and providing operational support. The candidate should have a university degree in finance or banking with at least 3 years of banking operations experience. Ideal candidates will possess strong analytical skills and be capable of handling customer service requests effectively, maintaining a focus on continuous improvement. The role is full-time and requires on-site presence.

Qualifications

• Minimum 3 years experience in a Bank with exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Backoffice operating procedures.
• Excellent communication skills both written and verbal.
• Self-motivated, energetic, flexible, dynamic problem-solver.

Responsibilities

• Act as a liaison between clients and internal departments.
• Provide operational and administrative support to enhance client experience.
• Handle client issues and grievances effectively.
• Assist in reviewing Service Level Agreements with clients.

Skills

Analytical skills

Attention to detail

Customer service orientation

Problem solving

Teamwork

Education

University Degree in Finance or Banking

Tools

T24

BPMS

SharePoint

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading financial institution is seeking a Manager to support Relationship Management Teams in enhancing client experiences and providing operational support. The candidate should have a university degree in finance or banking with at least 3 years of banking operations experience. Ideal candidates will possess strong analytical skills and be capable of handling customer service requests effectively, maintaining a focus on continuous improvement. The role is full-time and requires on-site presence.