puestos de Finance Manager en Emiratos Árabes Unidos

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Role: Relationship Manager

Location: Dubai

This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. The Relationship Manager will enhance customer relationships through regular planned meetings, identify opportunities for cross-selling, and improve service quality.

• Achieve revenue targets and manage expenses to ensure profitability.
• Monitor net income, assets, and customer satisfaction levels.
• Ensure loan/financing repayment performance, manage delinquency rates, and maintain high customer retention.
• Handle customer complaints effectively and ensure compliance with regulatory requirements and best practices.

• Number of valid customer complaints
• Percentage of delinquent customers
• Number of customer exits due to Financial Crime Compliance reasons

• Good knowledge of ADIB's Business Banking products and services
• Experience in credit analysis and appraisal techniques
• Understanding of ADIB's operational policies and procedures
• Knowledge of UAE banking practices, regulations, and risks
• Familiarity with Anti-Money Laundering regulations issued by the UAE Central Bank
• Awareness of competitors in the local market
• Excellent service standards and cross-selling skills
• Proficiency in computer skills and excellent communication skills