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CMDB Solutions Architect - ManageEngine ServiceDesk Plus

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Recruitment Specialist at HTC Global Services

We are seeking a highly skilled and experienced CMDB Solutions Architect to lead the design, integration, and implementation of the Configuration Management Database (CMDB) initiative. This role involves transforming the CMDB into a robust, scalable, and integrated system within ManageEngine ServiceDesk Plus to support IT Service Management.

1. Lead the end-to-end design and architecture of the CMDB within ManageEngine ServiceDesk Plus, aligning with ITIL v4 and organizational standards.
2. Review and assess current inventory lists and identify gaps or inconsistencies for resolution during implementation.
3. Define and implement improvements to CI classification, relationships, attributes, and lifecycle management.
4. Define and implement IT and Business Services, and map CI relationships.
5. Collaborate with technical experts across infrastructure, networking, clinical applications, engineering, asset management, and information security to identify key data sources.
6. Integrate the CMDB with network discovery tools to support automated discovery and CI updates.
7. Develop and maintain CMDB governance procedures, including data quality management, change control, and audit readiness.
8. Provide hands-on configuration and scripting within ManageEngine ServiceDesk Plus where necessary.
9. Lead data cleansing and normalization efforts to ensure accuracy, completeness, and consistency of CIs.
10. Train staff and develop documentation for ongoing maintenance and sustainability of the CMDB.
11. Deliver comprehensive handover and operational readiness documentation to ensure smooth CMDB operations.

1. Proven experience in designing and implementing a CMDB in ManageEngine ServiceDesk Plus (mandatory).
2. Minimum of 5 years of experience in IT Service Management, with at least 3 years focused on CMDB-related work.
3. Strong understanding of ITIL practices, especially Configuration Management, Asset Management, and Change Management.
4. Hands-on experience integrating CMDBs with discovery platforms/tools.
5. Strong analytical and problem-solving skills to translate technical requirements into effective CMDB configurations.
6. Ability to work independently while coordinating across multiple technical and functional stakeholders.
7. Excellent verbal and written communication skills.

1. ITIL v4 Foundation Certification or higher.
2. Experience working in a healthcare or hospital IT environment.
3. Exposure to scripting or automation tools to support CMDB integration.
4. Knowledge of enterprise architecture practices related to Configuration Management.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting