puestos de Customer Service Specialist en Emiratos Árabes Unidos

The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.

As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship‑building skills, analytical capabilities, and a proactive, problem‑solving mindset.

• Manage and grow relationships with key merchants and partners within the Shops vertical.
• Act as the main point of contact for merchant partners, ensuring consistent alignment and support.
• Monitor and drive merchant performance through data analysis, regular reviews, and action plans.
• Identify upsell opportunities, including marketing collaborations and product adoption.
• Troubleshoot operational or commercial issues and align with internal cross‑functional teams to resolve them.
• Ensure contractual and SLA compliance, tracking deliverables and outcomes.
• Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.

• 2–4 years of experience in account management, partner success, or business development—preferably in tech, e‑commerce, or consumer goods.
• Strong communication and stakeholder management skills.
• Analytical and data‑driven mindset with proficiency in tools like Excel and dashboards.
• Ability to work independently in a fast‑paced, ambiguous environment.
• Fluency in English; Arabic is a plus.
• Bachelor’s degree in business, economics, or a related field.

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full‑time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office and 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.