Customer Service jobs in United Arab Emirates

Assistant Manager 2

1. Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.
2. Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.
3. Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner.
4. Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop's operational requirements in a cost-effective manner.
5. Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
6. Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.

Minimum Requirements:

1. Bachelor's Degree
2. Proficiency in MS Office
3. Fluency in English
4. Strong product knowledge
5. Cultural Awareness: level 2
6. Customer Focus: level 2
7. Driving and Achieving results: level 1
8. Planning and Organizing: level 2
9. Self-Development: level 3
10. Change and Adaptability: level 2
11. Initiative: level 3