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CS Operations Leader - AI-Driven Gainsight Expert
Job summary
A leading customer-centric organization is seeking a Customer Success Operations role in Dubai. This position involves supporting the Customer Success team by optimizing workflows, enabling data-driven solutions, and managing the Gainsight platform. Ideal candidates have over 5 years of experience in Customer Success along with technical skills in Gainsight and Salesforce. Opportunities for mentorship and growth are available, contributing directly to customer satisfaction and retention metrics.
Benefits
Qualifications
- 5+ years in Customer Success or related field.
- 2+ years in Customer Success Operations essential.
- Experience managing AI-driven customer success solutions.
Responsibilities
- Advise on efficiencies and best practices for Customer Success.
- Manage Gainsight configurations and updates.
- Collaborate with internal teams for data alignment.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.