City Operations Lead - Rider Team & Performance

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food tech company in Dubai is seeking an Operations Manager to lead city operations and manage a team of Rider Coordinators. This role requires excellent leadership, data analysis skills, and the ability to optimize operational efficiency. Ideal candidates should have a Bachelor's degree and 2-3 years of industry experience, along with strong communication skills in English and Urdu. This full-time position does not offer remote work options.

Qualifications

• 2-3 years of experience in the food/grocery tech industry is highly preferred.
• English and Urdu communication skills are a must, Arabic is a plus.

Responsibilities

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team.
• Monitor and optimize staffing levels across the city.
• Track order trends and recommend adjustments to forecasts.
• Optimize live operations to minimize order losses.
• Implement data-driven strategies to enhance rider performance.
• Ensure the city meets and maintains key performance indicators.
• Facilitate effective communication between the RC team and riders.
• Conduct rider training sessions.
• Ensure compliance with company policies and regulations.
• Keep the RC team motivated.
• Perform ad hoc tasks as requested by the line manager.

Skills

Proficiency in data input retrieval and analysis

Ability to multitask and work effectively in a fast-paced environment

Proficient in Google Suite

Strong communication skills

Stakeholder management

People management skills

UAE Driving License

Education

Bachelor's Degree

Job description

A leading food tech company in Dubai is seeking an Operations Manager to lead city operations and manage a team of Rider Coordinators. This role requires excellent leadership, data analysis skills, and the ability to optimize operational efficiency. Ideal candidates should have a Bachelor's degree and 2-3 years of industry experience, along with strong communication skills in English and Urdu. This full-time position does not offer remote work options.