CS Operations Leader - AI-Driven Gainsight Expert

Marcura; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading customer-centric organization is seeking a Customer Success Operations role in Dubai. This position involves supporting the Customer Success team by optimizing workflows, enabling data-driven solutions, and managing the Gainsight platform. Ideal candidates have over 5 years of experience in Customer Success along with technical skills in Gainsight and Salesforce. Opportunities for mentorship and growth are available, contributing directly to customer satisfaction and retention metrics.

Benefits

Mentorship from experienced leaders

Exposure to product lifecycle

Opportunity to make measurable business impact

Qualifications

• 5+ years in Customer Success or related field.
• 2+ years in Customer Success Operations essential.
• Experience managing AI-driven customer success solutions.

Responsibilities

• Advise on efficiencies and best practices for Customer Success.
• Manage Gainsight configurations and updates.
• Collaborate with internal teams for data alignment.

Skills

Customer Success expertise

Strong analytical skills

Project management

Technical Gainsight skills

Communication skills

Education

Gainsight University knowledge

Tools

Salesforce

Power BI

Intercom

Job description

A leading customer-centric organization is seeking a Customer Success Operations role in Dubai. This position involves supporting the Customer Success team by optimizing workflows, enabling data-driven solutions, and managing the Gainsight platform. Ideal candidates have over 5 years of experience in Customer Success along with technical skills in Gainsight and Salesforce. Opportunities for mentorship and growth are available, contributing directly to customer satisfaction and retention metrics.