Claims Supervisor jobs in United Arab Emirates
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Team Lead Rider On Ground Ops
Job summary
A leading food tech company in Dubai is seeking an Operations Manager to lead city operations and manage a team of Rider Coordinators. This role requires excellent leadership, data analysis skills, and the ability to optimize operational efficiency. Ideal candidates should have a Bachelor's degree and 2-3 years of industry experience, along with strong communication skills in English and Urdu. This full-time position does not offer remote work options.
Qualifications
- 2-3 years of experience in the food/grocery tech industry is highly preferred.
- English and Urdu communication skills are a must, Arabic is a plus.
Responsibilities
- Lead and manage operations within the assigned city.
- Oversee and direct the Rider Coordinator (RC) team.
- Monitor and optimize staffing levels across the city.
- Track order trends and recommend adjustments to forecasts.
- Optimize live operations to minimize order losses.
- Implement data-driven strategies to enhance rider performance.
- Ensure the city meets and maintains key performance indicators.
- Facilitate effective communication between the RC team and riders.
- Conduct rider training sessions.
- Ensure compliance with company policies and regulations.
- Keep the RC team motivated.
- Perform ad hoc tasks as requested by the line manager.
Skills
Education
Lead and manage operations within the assigned city.
Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.
Monitor and optimize staffing levels across the city to meet operational needs.
Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
Optimize live operations to minimize order losses and improve efficiency.
Implement data-driven strategies to enhance rider performance.
Ensure the city meets and maintains key performance indicators (KPIs).
Facilitate effective communication and coordination between the RC team and riders.
Conduct rider training sessions to enhance skills and performance.
Ensure compliance with company policies and regulations.
Keep the RC team motivated and aligned with business objectives.
Perform ad hoc tasks as requested by the line manager.
Education and Experience:
Bachelor's Degree
2-3 years of experience in the food/grocery tech industry is highly preferred.
Skills and Competencies:
Proficiency in data input retrieval and analysis.
Ability to multitask and work effectively in a fast-paced environment.
Proficient in Google Suite.
Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.
Stakeholder management: Experience of managing multiple stakeholders.
People management skills: Experience of managing a bigger group of people.
UAE Driving License is a must.
Remote Work :
No
Employment Type :
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.