F&B Supervisor

Minor International; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality company in Abu Dhabi is seeking a full-time team member for guest services. The ideal candidate must have at least 1 year of experience in a similar role and a passion for excellent service, with a background in luxury hotels. Responsibilities include ensuring guest satisfaction, maintaining service standards, and training staff. Excellent communication skills and teamwork are essential for this highly-visible position.

Qualifications

• Minimum 1 year experience in a similar position.
• Luxury hotel experience is required.
• Passion for delivering excellent service.

Responsibilities

• Ensure guest satisfaction by assisting with seating and communication with kitchen.
• Train and maintain Anantara Service Standards.
• Manage daily operations to ensure quality service is provided.

Skills

Communication skills

Teamwork

Problem-solving

Education

High School diploma

Job description

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Team Member satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

This is a highly-visible guest service position requiring above average communication skills interacting professionally with guests.

Qualifications

• High School diploma
• Previous experience in same positionfor at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service

Excellent team player and great communication skills

Additional Information

Relocate to remote area

Remote Work

No

Employment Type

Full-time