Call Center Supervisor jobs in United Arab Emirates

Job Requisition ID: 168932

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

• Networks, supports recruiting, hiring, developing and retaining high‑quality management and associates to fill store profiles and succession planning.
• Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
• Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.

• Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow‑up with the team.
• Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.
• Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
• Creates and executes strategies to maximize store sales and control expenses.

• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in‑bound and out‑bound stock movements, sales, returns, exchange, store maintenance, etc.).
• Executes and complies with all company policies and store procedures.

• Extensive experience in Sales, Marketing and Operations and working in the retail/brand management industry specifically in Fashion.
• Sound in‑depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.

Education: High school education or equivalent preferred.

Minimum Experience: Minimum two years of Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.

• Good command of business English (written and verbal)
• Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
• Strong level of numeracy & literacy
• Some heavy lifting
• Scheduled shifts may require standing for a minimum of eight hours
• Strong Customer Service

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks & Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and BQ and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…