Store Manager

GMG; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global well-being company in Dubai is seeking a Store Manager to oversee overall store performance, drive sales, and ensure operational excellence. The ideal candidate will have 5–7 years of retail experience, with strong expertise in fashion and apparel. This role will involve managing and coaching the store team, ensuring compliance, and delivering exceptional customer experiences.

Qualifications

• 5–7 years of retail experience, with at least 3 years in a supervisory role.
• Strong background in fashion & apparel retail operations.
• Excellent leadership and analytical skills.

Responsibilities

• Drive sales by motivating the team to achieve financial objectives.
• Ensure compliance with loss prevention standards and cash handling.
• Supervise inventory management and optimize stock control.
• Handle customer complaints and implement corrective actions.

Skills

Leadership

Customer orientation

Analytical skills

Education

Bachelor's degree in any discipline

Tools

MS Office

Job description

About GMG

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

As a Store Manager, you will be responsible for leading the overall store performance — from driving sales and ensuring seamless day-to-day operations, to delivering outstanding customer experiences. You will manage and coach the store team, oversee visual merchandising and inventory management, and implement strategies to achieve financial targets while maintaining the highest standards of service and compliance. This role offers the opportunity to combine leadership, operational excellence, and customer orientation in a fast-paced retail environment.

Key Responsibilities

• Drive sales by setting clear store targets and motivating the team to achieve financial objectives.
• Ensure compliance with loss prevention standards, cash handling, and fraud/theft prevention.
• Oversee all point-of-sale activities, including transactions, customer orders, refunds/returns, inventory updates, and consumer data collection.
• Manage and audit cash transactions (petty cash, POS elements, change floats).
• Conduct regular store audits, stock counts, and spot checks to resolve administrative issues.
• Handle customer complaints professionally and implement corrective actions as per policy.
• Monitor sales performance, analyze reports, and track market/competitor trends to boost profitability.
• Maintain high visual merchandising standards for window and in-store displays.
• Supervise inventory management — stock availability, order processing, stock movement, and back-store organization.
• Optimize stock control, including stock ageing, loss, and space management.
• Coordinate with facilities for store maintenance and equipment upkeep.
• Manage staffing schedules, shift coverage, and training to ensure excellent customer service.
• Plan workforce requirements around seasonal peaks and key promotional events.
• Train and develop the team in inventory management processes (receiving, stocking, transfers, discrepancy handling).

Qualifications

• Bachelor’s degree in any discipline.
• 5–7 years of retail experience, with at least 3 years in a supervisory role, preferably within fashion & apparel retail operations.
• Strong background in fashion & apparel retail operations.
• Proficiency in MS Office and related tools.
• Excellent leadership, customer orientation, and analytical skills.