Assistant Manager jobs in United States

Job Description

PRIMARY RESPONSIBILITIES :

Revenue

• Ensure that the business achieves projected revenue and profits.
• Ensure optimum staff scheduling to achieve maximum revenue.
• Make recommendations on how revenue and profits may be maximized.
• Ensure safe-keeping of daily revenue and petty cash float.
• Ensure accounting standards and procedures are adhered to.

Guest Care

• Ensure that guests enjoy an excellent quality service at every stage of their spa experience.
• Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.
• Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests.
• Record, resolve, and report guest complaints and inform Hotel Management.
• Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.
• Ensure that sufficient staff are scheduled to ensure guests receive an excellent level of guest care.
• Make recommendations on how guest care may be improved.

Health and Safety

• Ensure staff act in accordance with company standards and procedures with regard to health and safety.
• Guest health consultation.
• Observance of contra-indications for massage and other treatments.
• Correct disinfection and sterilization of tools, equipment, and utensils.
• Correct instruction for use of steam, bath sauna, and heated blankets.
• Fire and evacuation procedures.

Security

• Ensure staff are issued with lockable storage for personal belongings.
• Ensure spa is secured when not occupied.
• Keep up-to-date records of key issues and ensure only authorized staff use keys.
• Ensure the safety and security of all spa inventory, fixtures, fittings, and premises.

Maintenance

• Ensure spa facility, including fixtures, fittings, and equipment, are maintained to a high standard.
• Ensure recording and timely resolution of maintenance issues.

Staff Management and Development

• Ensure therapy staff are fully trained in each treatment listed on the spa menu.
• Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment upselling techniques, and retail sales techniques.
• Ensure staff carry out their tasks safely and in accordance with procedures and standards.
• Monitor the morale of staff and motivate where necessary.
• Counsel and advise staff with regard to behaviors that are inconsistent with Devarana Spa philosophy and standards.
• Caution staff or take disciplinary action should company rules and regulations be breached.
• Advise staff on how they may improve and develop their treatment, communications, and guest care skills.
• Assess and appraise staff performance on a regular basis in accordance with company policy.
• Agree achievable goals with staff and create an environment that supports achievement of goals.
• Report all personnel issues to the Management.

Inventory Control

• Ensure all inventory movements are recorded appropriately.
• Ensure that sufficient stock of therapy and retail product is available at all times.
• Monitor usage of therapy product to ensure correct amounts are dispensed.
• Ensure stock is stored appropriately and securely.

Statistics Reports

• Ensure the timely delivery of all statistics reports.
• Analysis and interpretation of statistical information for recommending improvements and efficiencies for the business.

Marketing & Promotion

• Liaise with Marketing and Public Relations team to assist with the development of short and long-term promotional plans.
• Ensure sufficient stock levels and timely distribution of promotional materials.
• Regularly update all spa staff regarding promotions and marketing initiatives.
• Assist Marketing and PR team in promoting the spa as needed.

Hotel Liaison

• Maintain a cooperative and communicative working relationship with hotel staff and ensure the same for all spa staff.
• Attend hotel management briefing.
• Update hotel staff of spa promotions.
• Update spa staff of hotel promotions.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

• Communicate and fully embrace the Company’s culture (our Vision, our Mission, and our Values), lead by example, and cascade to all your subordinates – “Proud to belong and to contribute”.

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirement

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5-8 years experience in Spa Management.
• Knowledgeable in Sales, treatment, and the spa product.
• Have good English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.