Client Support Supervisor

Nathan & Nathan; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A well-established property management company is seeking a Client Support Supervisor to lead a communications team focused on guest relations. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to maintain high service standards under pressure. Responsibilities include supervising guest communications, resolving complaints, and monitoring team performance. This role offers an opportunity to play a crucial part in enhancing guest interactions and ensuring top-tier service.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams.
• Ability to stay composed in high-pressure situations.

Responsibilities

• Supervise and motivate the communications team.
• Oversee all guest-facing communications.
• Resolve escalated guest inquiries efficiently.

Skills

Verbal communication

Written communication

Leadership

Multitasking

Problem-solving

Tools

CRM platforms

Communication tools

MS Office Suite

Job description

About the job Client Support Supervisor

Job Title: Client Support Supervisor | Working Hours: 48 hours per week | Reports To: Operations Manager

About the Company

A well‑established property management company in the UAE, specializing in the short‑term rental market, is expanding its team. With a rapidly growing portfolio of over 600 properties across Dubai and other emirates, the company is recognized for its deep local market knowledge, operational excellence, and high service standards.

Job Summary

We are seeking a dynamic and highly organized Communication Supervisor with a strong hospitality and guest relations background. The ideal candidate is a confident leader who can manage a communications team, uphold professional boundaries, and ensure top‑tier guest interactions. This role demands exceptional multitasking skills, composure under pressure, and superior written and verbal communication abilities.

Key Responsibilities

• Supervise, train, and motivate the communications/guest relations team to maintain high performance standards aligned with brand tone and guidelines.
• Oversee all guest‑facing communications (calls, emails, messages) to ensure clarity, accuracy, and professionalism.
• Resolve escalated guest inquiries or complaints efficiently and empathetically.
• Develop, implement, and refine communication protocols, scripts, and response templates.
• Monitor team KPIs and guest satisfaction metrics; generate and present performance reports to the Operations Manager.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams with a balanced, firm approach.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Ability to stay composed and lead effectively in high‑pressure situations.
• Proficient in CRM platforms, communication tools, and MS Office Suite.