Technical jobs in South Africa

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Senior Service Desk Consultant, Lead Support Desk Analyst, Incident Management, Product Support, ITIL, SLA/KPI, External Customers, Stakeholder management, Software Delivery – North West – 50K

**Lead Service Desk Specialist**

A global technology leader is seeking an experienced Service Desk Professional to pioneer their service desk function. This role offers an exciting opportunity to shape and grow the service operations within a dynamic software company.

**Ideal Candidate Profile:**
– Extensive experience as a Senior Service Desk Consultant or Analyst
– Strong background in Incident Management
– ITIL certification or equivalent experience
– Proven track record in product support and stakeholder management

**Key Responsibilities:**
– Serve as the primary Service Desk specialist, reporting directly to the Service Manager
– Deliver top-tier technical support to external customers
– Ensure seamless service delivery while maintaining hands-on product support involvement
– Oversee daily service desk operations
– Resolve customer issues through in-depth product knowledge and technical troubleshooting
– Foster trusted relationships with clients and key stakeholders
– Uphold ITIL-based service management principles, including configuration, problem, and change management

**Required Skills & Experience:**
– Minimum 5 years in service desk/incident management roles
– Proven experience in product support, collaborating with IT technicians and engineers
– Proficiency in ITIL framework implementation
– Comprehensive knowledge of infrastructure, desktop support, and Microsoft 365 suite
– Background in software delivery or multi-client project services

**Additional Information:**
– Comprehensive product training provided
– Excellent career progression opportunities
– On-site parking available
– Office-based position with some flexibility on start/finish times
– Commutable from Wigan, Warrington, and Liverpool

**To Apply:** Contact us at 0-7-7-9-1-6-1-5-7-0-3 for detailed job specifications and company information.

Ascent People is acting as an employment agency for this position. We welcome applications from candidates of all ages and backgrounds.

This role presents a unique opportunity to significantly impact the service function within a growing global tech company. If you’re ready to take your service desk career to the next level, we want to hear from you.

Recruiter:

Phone: 0161 913 2621
Email: jo.bevington@ascentpeople.co.uk My Social