Senior Service Desk Consultant – 50K

Ascent People Ltd; Noordwes; On-site; ZAR 953 000 - 1 192 000; Full time

Job summary

A global technology leader is seeking an experienced Senior Service Desk Consultant to lead their service desk function in North West, South Africa. The ideal candidate has extensive experience in incident management and ITIL. Responsibilities include delivering technical support, overseeing operations, and ensuring service delivery. Excellent opportunities for career progression and on-site parking available.

Benefits

Pension

Medical

Gym

Commuter benefits

Qualifications

• Minimum 5 years in service desk/incident management roles.
• Proficient in ITIL framework implementation.
• Comprehensive knowledge of infrastructure and desktop support.

Responsibilities

• Serve as the primary Service Desk specialist, reporting to the Service Manager.
• Deliver top-tier technical support to external customers.
• Uphold ITIL-based service management principles.

Skills

Incident Management

ITIL

Stakeholder management

Product Support

Technical Troubleshooting

Tools

Microsoft 365

Job description

Senior Service Desk Consultant – 50K

Location:

North West

Industry:

IT

Salary:

£40000 - £50000 per annum + Pension, Medical, Gym

Posted:

04/09/2024

Description

Senior Service Desk Consultant, Lead Support Desk Analyst, Incident Management, Product Support, ITIL, SLA/KPI, External Customers, Stakeholder management, Software Delivery – North West – 50K

**Lead Service Desk Specialist**

A global technology leader is seeking an experienced Service Desk Professional to pioneer their service desk function. This role offers an exciting opportunity to shape and grow the service operations within a dynamic software company.

**Ideal Candidate Profile:**
– Extensive experience as a Senior Service Desk Consultant or Analyst
– Strong background in Incident Management
– ITIL certification or equivalent experience
– Proven track record in product support and stakeholder management

**Key Responsibilities:**
– Serve as the primary Service Desk specialist, reporting directly to the Service Manager
– Deliver top-tier technical support to external customers
– Ensure seamless service delivery while maintaining hands-on product support involvement
– Oversee daily service desk operations
– Resolve customer issues through in-depth product knowledge and technical troubleshooting
– Foster trusted relationships with clients and key stakeholders
– Uphold ITIL-based service management principles, including configuration, problem, and change management

**Required Skills & Experience:**
– Minimum 5 years in service desk/incident management roles
– Proven experience in product support, collaborating with IT technicians and engineers
– Proficiency in ITIL framework implementation
– Comprehensive knowledge of infrastructure, desktop support, and Microsoft 365 suite
– Background in software delivery or multi-client project services

**Additional Information:**
– Comprehensive product training provided
– Excellent career progression opportunities
– On-site parking available
– Office-based position with some flexibility on start/finish times
– Commutable from Wigan, Warrington, and Liverpool

**To Apply:** Contact us at 0-7-7-9-1-6-1-5-7-0-3 for detailed job specifications and company information.

Ascent People is acting as an employment agency for this position. We welcome applications from candidates of all ages and backgrounds.

This role presents a unique opportunity to significantly impact the service function within a growing global tech company. If you’re ready to take your service desk career to the next level, we want to hear from you.

Jo Bevington

Recruiter:

Jo Bevington

Phone: [phone]
Email: [e-mail] My Social