Remote à Canada

Job Title : Kyocera Printer Technician (IT & Document Solutions Specialist)

Employment Type : Full-Time

Department : Technical Support / IT Services

Salary : ["Market Related"]

About the Role :

We are seeking a skilled Printer Technician with a solid background in Information Technology and Managed Document Solutions to join our dynamic team. The ideal candidate will have hands-on experience with multifunction devices , as well as strong knowledge of software solutions such as PaperCut and ScannerVision .

You will be responsible for installing, maintaining, and supporting Office automation devices, configuring print management systems, and integrating document workflows that meet the evolving needs of our clients.

Key Responsibilities :

• Install, maintain, and repair Kyocera printers, copiers, and multifunction devices on client sites.
• Configure and support document solutions, including PaperCut MF and ScannerVision .
• Integrate print and scan workflows with existing IT infrastructure.
• Provide remote and on-site troubleshooting and technical support.
• Work closely with clients to assess needs, recommend solutions, and deliver training.
• Maintain accurate service records and documentation.
• Keep up to date with new Kyocera models, firmware updates, and solution offerings.

Requirements & Skills :

• Proven experience with a range of printers and multifunction devices.
• Strong knowledge of Managed Document Services (MDS) .
• Hands-on experience with PaperCut , ScannerVision , and related document management tools.
• Solid understanding of networking , Windows Server , and Active Directory .
• Comfortable working with printer protocols (PCL, PostScript) and troubleshooting print queues .
• Excellent problem-solving, communication, and customer service skills.
• Valid drivers license and own reliable transport (if fieldwork is involved).

Qualifications :

• IT certification or diploma (A+, N+, MCSE, or equivalent) is advantageous.
• Printer / IT technical certifications are a strong advantage.
• Training or certification in PaperCut or ScannerVision is highly beneficial.

What We Offer :

• Competitive salary and benefits.
• Ongoing training and professional development.
• Opportunity to work with industry-leading technologies and brands.
• Supportive and collaborative team environment.