Jobs in Port Elizabeth, South Africa

ZONTAL is revolutionizing data management and digital transformation for the life sciences industry. Our cutting-edge platform enables seamless data integration, standardization, and accessibility — empowering scientists and organizations to drive innovation, enhance compliance, and accelerate breakthroughs in healthcare and biotechnology. ZONTAL has offices in the US, Europe and Asia. Together with our integration and service partners, ZONTAL supports our customers globally, in any country and any time zone. Our team is growing, and we are currently seeking an experienced Customer Success Manager to join our team.

Job Type: Full Time, Direct Hire

Location: Remote, USA

A ZONTAL Customer Success Manager (CSM) builds and maintains relationships with our existing customers, ensuring they achieve maximum value from a product or service, leading to customer satisfaction and retention. As a member of this growing team, you will report to the Senior Director of Customer Success. Your role will include responsibility for a select group of accounts with development, documentation, and maintenance of success KPIs.

• On-boarding: Helping the internal teams with knowledge transfer between sales, presales and Professional services.
• Customer Relationship Management: Build and maintain strong trust-based relationships with customers to ensure their needs are met.
• Proactive Support: Identify potential issues before they become problems and work with the team on providing solutions.
• Advocacy: Act as the voice of the customer within the company, ensuring their feedback is heard and acted upon.
• Renewals and Upsells: Work to ensure customers see continued value in the product or service, leading to renewals and potential upsell opportunities.
• Metrics and Reporting: Track and analyze customer success metrics to improve processes and strategies.
• Software: System ownership and data stewardship of Revegy account management tool integrated with the corporate CRM

• 2+ years as a Customer Success Manager
• 10+ years of post graduate professional experience
• Familiarity with Account planning and CRM tools
• Undergraduate or graduate degree in Chemistry, Biology, Engineering, Computer Science, or Data Science preferred, or equivalent experience
• Excellent communications skills, presentation skills and attention to detail
• Strong problem-solving skills
• Ability to think creatively on how to solve project risks without reducing quality
• Team player and ability to "roll up your sleeves" and do what it takes to make the team successful
• Life Science experience is a plus
• Ability to work with a diverse team across multiple time zones
• Ability to travel to key on site meetings
• Applicants must be currently authorized to work in the United States for any employer. The position does not provide sponsorship for employment visa status now or in the future

• Unlimited PTO
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible work hours and remote work options.
• Engaging projects and room for innovation.

ZONTAL, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We participate in E-Verify.