Customer Success Manager

ZONTAL; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A data management company is seeking a Customer Success Manager to strengthen customer relationships and ensure they receive maximum value from products and services. Responsibilities include onboarding, proactive support, and managing success metrics. Requires strong communication skills and a degree in a relevant field. The position offers remote work options and a competitive benefits package.

Benefits

Unlimited PTO

Comprehensive health, dental, and vision insurance.

401(k) retirement plan with company match.

Flexible work hours

Qualifications

• 2+ years as a Customer Success Manager.
• 10+ years of post graduate professional experience.
• Excellent communication and presentation skills.
• Ability to work across multiple time zones.

Responsibilities

• On-board customers and support internal knowledge transfer.
• Build and maintain trust-based relationships with customers.
• Identify potential issues and work on solutions.
• Act as the voice of the customer within the company.
• Track and analyze customer success metrics.

Skills

Customer Success Management

Communication Skills

Problem-solving

Team Collaboration

Education

Undergraduate or graduate degree in a relevant field

Tools

Revegy Account Management Tool

CRM Tools

Job description

ZONTAL is revolutionizing data management and digital transformation for the life sciences industry. Our cutting-edge platform enables seamless data integration, standardization, and accessibility — empowering scientists and organizations to drive innovation, enhance compliance, and accelerate breakthroughs in healthcare and biotechnology. ZONTAL has offices in the US, Europe and Asia. Together with our integration and service partners, ZONTAL supports our customers globally, in any country and any time zone. Our team is growing, and we are currently seeking an experienced Customer Success Manager to join our team.

Job Type: Full Time, Direct Hire

Location: Remote, USA

Position Overview

A ZONTAL Customer Success Manager (CSM) builds and maintains relationships with our existing customers, ensuring they achieve maximum value from a product or service, leading to customer satisfaction and retention. As a member of this growing team, you will report to the Senior Director of Customer Success. Your role will include responsibility for a select group of accounts with development, documentation, and maintenance of success KPIs.

Your Responsibilities

• On-boarding: Helping the internal teams with knowledge transfer between sales, presales and Professional services.
• Customer Relationship Management: Build and maintain strong trust-based relationships with customers to ensure their needs are met.
• Proactive Support: Identify potential issues before they become problems and work with the team on providing solutions.
• Advocacy: Act as the voice of the customer within the company, ensuring their feedback is heard and acted upon.
• Renewals and Upsells: Work to ensure customers see continued value in the product or service, leading to renewals and potential upsell opportunities.
• Metrics and Reporting: Track and analyze customer success metrics to improve processes and strategies.
• Software: System ownership and data stewardship of Revegy account management tool integrated with the corporate CRM

Qualifications

• 2+ years as a Customer Success Manager
• 10+ years of post graduate professional experience
• Familiarity with Account planning and CRM tools
• Undergraduate or graduate degree in Chemistry, Biology, Engineering, Computer Science, or Data Science preferred, or equivalent experience
• Excellent communications skills, presentation skills and attention to detail
• Strong problem-solving skills
• Ability to think creatively on how to solve project risks without reducing quality
• Team player and ability to "roll up your sleeves" and do what it takes to make the team successful
• Life Science experience is a plus
• Ability to work with a diverse team across multiple time zones
• Ability to travel to key on site meetings
• Applicants must be currently authorized to work in the United States for any employer. The position does not provide sponsorship for employment visa status now or in the future

We Offer

• Unlimited PTO
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible work hours and remote work options.
• Engaging projects and room for innovation.

Equal Opportunity

ZONTAL, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We participate in E-Verify.