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Billing Specialist
Job summary
A leading financial services provider in Cape Town is seeking a detail-oriented Billing Specialist. The successful candidate will oversee customer billing processes, manage accounts, and ensure compliance with financial policies. A Bachelor’s degree in Accountancy and proficiency in QuickBooks Online are essential. The role demands strong analytical abilities and excellent English communication skills. Join our dynamic finance team to support efficient operations in a remote environment.
Qualifications
- Experience in a remote work environment is required.
- Solid understanding of MRR and revenue recognition.
- Proficiency with financial tools and software.
Responsibilities
- Accurately bill customer accounts and create invoices.
- Ensure compliance with accounting policies during billing.
- Conduct audits on customer accounts to verify billing accuracy.
- Process daily payments and address payment-related inquiries.
- Manage billing-related tasks using Zoho CRM.
Skills
Education
Tools
We’re looking for a highly detail-oriented and proactive Billing Specialist to join our finance team. This role will be responsible for ensuring accurate and timely billing, managing customer accounts, handling payment processing, and supporting collections activities. You’ll play a critical part in maintaining smooth financial operations, ensuring compliance with accounting policies, and delivering excellent customer service in all billing-related matters.
Key Responsibilities
Accurately and promptly bill customer accounts, including contract entry into the billing system and invoice creation.
Ensure billing processes comply with Revenue Recognition and other accounting policies.
Conduct regular audits of customer accounts to ensure accuracy and completeness of billing information.
Process payments daily and address chargeback/rejection inquiries from payment processors.
Respond to customer billing queries via the AR inbox (Zendesk tickets).
Prepare and review write-offs and ensure timely collection of receivables.
Apply credits and perform cash application activities.
Manage all billing-related tasks in Zoho CRM.
Perform monthly account audits and assist with month-end close processes.
Support ad-hoc finance projects and process improvement initiatives.
Quickly learn and adapt to new finance systems and software.
Qualifications
Bachelor’s Degree in Accountancy or a related field.
Previous experience in a remote work environment.
Strong analytical skills, numerical aptitude, and exceptional attention to detail.
Solid understanding of MRR, revenue recognition, and deferred revenue.
Proficiency in QuickBooks Online or similar accounting software.
Experience with Zoho CRM (ticketing system).
Familiarity with Looker, Stripe, and Ordway is an advantage.
Skilled in accounts receivable and/or collections processes.
Comfortable communicating with customers regarding billing matters in a professional and clear manner.
Highly trainable, fast learner, and not afraid to ask questions.
Excellent English communication skills (written and verbal).
Proactive and capable of working independently with minimal supervision.
Preferred Skills
Experience with Zendesk, Stripe, and Ordway.
Strong adaptability to learn new tools and systems.
Ability to identify process gaps and recommend improvements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.