Customer Success Lead, OSINT & PAI SaaS (Remote)

Jobspaddy; Johannesburg; Remote; ZAR 300 000 - 400 000; Full time

Job summary

Jobspaddy is seeking a Customer Success Manager to join a leading tech company dedicated to enhancing the effectiveness of investigative teams through its innovative platform. In this remote role, you will cultivate customer relationships, deliver training, and act as a liaison between users and product teams. Ideal candidates will possess experience with publicly available information collection and strong problem-solving skills, and a passion for technology. Join us in making a real impact in the world of data and analysis while enjoying a human-focused company culture.

Benefits

Focus on performance over hours

Social events and family activities

Opportunities for professional growth

Qualifications

• Experience with collection of Publicly Available Information (PAI) and internet investigations.
• Excited by technology and informed on international current affairs.
• Comfortable preparing and delivering product demonstrations and training workshops.
• Ability to obtain and maintain a security clearance.

Responsibilities

• Build and maintain relationships with users and customer stakeholders.
• Train and mentor customers on the platform.
• Problem solving and supporting customers with usage scenarios.
• Act as the voice of the customer for product teams.
• Research and implement technologies for customer use.

Skills

Knowledge of public information collection

Training and mentoring

Problem-solving

Customer relationship management

Data analysis

Job description

Jobspaddy is seeking a Customer Success Manager to join a leading tech company dedicated to enhancing the effectiveness of investigative teams through its innovative platform. In this remote role, you will cultivate customer relationships, deliver training, and act as a liaison between users and product teams. Ideal candidates will possess experience with publicly available information collection and strong problem-solving skills, and a passion for technology. Join us in making a real impact in the world of data and analysis while enjoying a human-focused company culture.