Postes à Pietermaritzburg, Afrique du Sud

Are you a highly skilled IT professional with a strong background in networks, systems, and cloud technologies?

We're hiring a 3rd Line Support Engineer to provide expert support, lead technical projects, and ensure infrastructure reliability across multiple clients.

1. Resolve 3rd-line technical issues in enterprise environments
2. Manage Office and Azure solutions
3. Maintain system uptime through regular failover and disaster recovery testing
4. Document network designs, changes, and troubleshooting steps
5. Train junior team members and provide internal escalation support
6. Lead or assist in infrastructure rollouts and migrations
7. Liaise with service providers for escalated issues
8. Help implement IT security standards and GDPR compliance

• Minimum 5 years relevant experience
• Configuration and implementation of cyber essentials and GDPR security standards
• Proficiency in Office Cloud services (Email, SharePoint, Teams, OneDrive)
• Experience in network infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLANs)
• Ability to proactively support and collaborate with service providers
• Strong understanding and adherence to industry best practices
• Expertise in Windows Server (including Group Policies, Security Policies, etc.)
• Experience with Azure administration and implementations
• Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems
• Familiarity with different client builds / imaging
• Excellent customer support, written and verbal communication skills
• Proven ability to problem-solve and find effective solutions

Work hours: 08:30 - 17:00 UK time, with flexibility for client requirements, including after-hours support.

• 40 days of annual leave
• Remote-first culture with autonomy and flexibility
• Career growth and professional development
• A team that values innovation, responsibility, and collaboration