Jupidex : Technical Support Representative

Plennegy; Pietermaritzburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading agricultural equipment distributor is seeking a Technical Support Specialist in Pietermaritzburg. The role involves providing technical assistance to dealers, delivering training, and promoting product knowledge. The ideal candidate has 3-5 years of relevant experience and a degree in a related field. Market-related salary offered for this permanent position.

Qualifications

• 3-5 years' experience with high level of product application knowledge.
• Driver's License and Passport are required.
• Knowledge of Occupational Health & Safety.

Responsibilities

• Provide technical support to dealers.
• Maintain strong relationships with dealers.
• Deliver training on product knowledge and best operating practices.
• Assist with warranty claims verification.

Skills

Technical Support

Relationship Management

Training Delivery

Product Knowledge

Education

Degree in agriculture/business/marketing or a related field

Post-Matric Certificate / Diploma

Tools

Word

Excel

Job description

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying.

Company background

• Founded in
• Originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands.

With world renowned brands such as Kverneland, McHale, Andreoli, Toscano, Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa.

With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

Responsibilities

• Technical support to dealers: provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
• Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
• Support warranty claims by verifying product concerns and ensuring compliance with company policies.
• Maintain strong relationships with dealers through regular follow-ups and proactive support.
• Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
• Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
• Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
• Collaborate with the sales team to align parts promotions with overall product sales objectives.
• Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
• Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
• Measure training effectiveness through assessments, feedback, and follow-up support.
• Continuously update training content to reflect the latest technical developments and product innovations.
• Represent Jupidex at farmer days, product demonstrations, and industry events.
• Prepare machines and materials to effectively showcase product features and benefits.
• Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
• Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.
• Support dealers during commissioning to build their capacity & strengthen customer confidence.
• Address customer concerns promptly and complete accurate handover documentation.
• Oversee installation, setup, and testing to ensure machines perform optimally before handover.
• Provide training to dealers and customers on correct operation, maintenance and safety.

Requirements

• Qualification: Min: Post-Matric Certificate / Diploma; Ideal: Degree in agriculture / business / marketing or a related field.
• Experience: 3-5 years' experience with high level of product application knowledge.
• Other: Driver's License, Passport, Occupational Health & Safety, On-the-job training, Computer Skills on Word & Excel.

Employment details

Skilled Job Level, Permanent Job Type, Market Related Salary, No Location specified, Pietermaritzburg.