Remote CRM Tech Support Specialist

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading E-Commerce support firm is seeking a Technical Customer Service Representative for a full-time remote position. Responsibilities include providing high-level technical support using Gorgias CRM, analyzing data for customer experience improvements, and ensuring efficient ticket resolution. Candidates should have at least 1 year of experience with Gorgias and strong communication skills. This role offers growth opportunities, project bonuses, and a collaborative company culture.

Benefits

Project bonus opportunities

Annual salary increase

PTO and paid holidays

Health and dental coverage

Career path opportunities

Qualifications

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED.
• 1+ year of experience in technical support or troubleshooting roles.
• Exceptional written and spoken English communication skills.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data and offer insights for customer experience improvements.
• Own ticket resolution end-to-end with accountability.

Skills

Gorgias usage

Technical support experience

Exceptional English communication

Problem-solving skills

E-Commerce experience

Job description

A leading E-Commerce support firm is seeking a Technical Customer Service Representative for a full-time remote position. Responsibilities include providing high-level technical support using Gorgias CRM, analyzing data for customer experience improvements, and ensuring efficient ticket resolution. Candidates should have at least 1 year of experience with Gorgias and strong communication skills. This role offers growth opportunities, project bonuses, and a collaborative company culture.