Jobs in Johannesburg, South Africa
Email Support & Inbox Management Specialist - EST Hours (Remote)
ISTA Personnel Solutions
Remote Low-Code & AI Implementation Consultant
The Legends Agency
CA Stream University Bursary Application 2026
Ernst & Young
Global Head of Customer Success & Experience
Pro Coffee Gear
Discover more opportunities than anywhere else. Find more jobs nowUI/UX Engineer — Lead Data Tools & User-Centric Design
Absa Group
Connect with headhunters to apply for similar jobsRemote Freelance Recruiter: Flexible Hours & Commission
The Construction Index Ltd
Remote Recruiter (Freelance)
The Construction Index Ltd
Senior Ops Lead, Short-Term Rentals — Remote
Talent Shore
Recruitment Consultant (Education/SEND)
The Legends Agency
Remote Education/SEND Recruitment Consultant (UK Contract)
The Legends Agency
Remote Bookkeeper for Growing SME Portfolios
MaxAd Recruitment Ltd
Construction Contracts Specialist — Remote, US Hours
The Legends Agency
Email Support & Inbox Management Specialist - EST Hours (Remote)
Job summary
A dynamic BPO company based in South Africa is hiring an Email Support & Inbox Management Specialist for a U.S.-based client. This fully remote role requires managing a shared inbox, reviewing emails from external clients, and ensuring timely internal communication. Successful candidates will possess excellent communication skills, strong problem-solving abilities, and basic proficiency with computer systems, particularly MS Office and Outlook. Candidates should be ready to work EST hours and must have a reliable internet connection and power backup.
Qualifications
- Excellent written and verbal communication skills are necessary.
- Strong reading comprehension is required to understand inquiries.
- Exceptional logical reasoning and problem-solving abilities are a must.
- Analyzing and categorizing types of email inquiries is essential.
Responsibilities
- Manage a shared email inbox for internal team use.
- Review incoming emails from external companies and route to correct brokers.
- Log relevant information into internal systems or databases.
- Ensure follow-ups and responses with internal contacts.
Skills
Tools
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients’ teams - delivering high-quality service with precision, efficiency, and a personal touch.
We’re currently hiring on behalf of a U.S.-based client in the Money Lending Services industry. The client is looking for a highly detail-oriented Email Support & Inbox Management Specialist to assist with shared inbox management and internal email processing.
- Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (16:00 to 01:00 South African time - subject to change in accordance with daylight savings in the United States).
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
- Manage a shared email inbox used by the internal team.
- Review incoming emails from external lending companies and route them to the correct brokers internally.
- Log relevant information into internal systems or databases.
- Loop in appropriate internal contacts to ensure follow-ups and responses.
- No external email communication or customer voice interaction – this role is strictly internal and email-based.
- Excellent written and verbal communication skills.
- Strong reading comprehension.
- Exceptional logical reasoning and problem-solving abilities.
- Ability to analyze and categorize different types of email inquiries and act accordingly.
- Sound judgment and the ability to apply past learning to similar new scenarios.
- Basic proficiency with computer systems.
- Comfortable navigating MS Office and Outlook.
- Ability to learn new systems and follow structured workflows.
- Background or familiarity in finance or accounting will be advantageous but not essential.
If you are not contacted within 14 working days, please consider your application unsuccessful.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.