Global Head of Customer Success & Experience

Pro Coffee Gear; Remote; ZAR 500 000 - 600 000; Full time

Job summary

A leading e-commerce company is looking for a Head of Customer Success to lead its global customer experience function. This strategic remote role involves owning the customer journey, establishing success metrics, and mentoring a high-performing team. Applicants should have at least 5 years of experience in customer success operations and a background in e-commerce, preferably with Shopify and QuickBooks experience. Join a passionate team driven by innovation and a love for coffee.

Benefits

Flexible work environment

Remote-first team

Innovative culture

Qualifications

• Minimum 5 years of experience in a client-facing operations or customer success role.
• At least 2 years in a leadership capacity.
• Background in e-commerce operations preferred.

Responsibilities

• Own the end-to-end customer experience and define scalable success strategies.
• Establish and track KPIs aligned with business objectives.
• Lead buyer communications across email, SMS, and social platforms.

Skills

Client-facing operations experience

Team leadership

Analytical skills

Communication skills

Tools

Shopify

QuickBooks

Job description

A leading e-commerce company is looking for a Head of Customer Success to lead its global customer experience function. This strategic remote role involves owning the customer journey, establishing success metrics, and mentoring a high-performing team. Applicants should have at least 5 years of experience in customer success operations and a background in e-commerce, preferably with Shopify and QuickBooks experience. Join a passionate team driven by innovation and a love for coffee.