Senior Ops Lead, Short-Term Rentals — Remote

Talent Shore; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing rental management company in South Africa seeks an experienced Senior Operations Manager to lead operations and manage a remote VA team. The ideal candidate should have a strong history in short-term rentals and hospitality operations, along with the ability to oversee performance, improve processes, and ensure top-tier guest experiences. This fully remote role offers competitive compensation and the chance to shape operations as the business scales significantly.

Benefits

Competitive salary

Autonomy in operations

Incentives for performance

Remote working opportunities

Qualifications

• Proven track record in Airbnb/short-term rental operations.
• Has managed 75+ units effectively.
• Experience in hospitality operations management.

Responsibilities

• Lead and manage the VA team for top-tier performance.
• Handle guest escalations professionally.
• Maintain and enhance operational systems.

Skills

Short-term rental experience

Operations management

Staff management

Performance reporting

Guest services

Job description

A growing rental management company in South Africa seeks an experienced Senior Operations Manager to lead operations and manage a remote VA team. The ideal candidate should have a strong history in short-term rentals and hospitality operations, along with the ability to oversee performance, improve processes, and ensure top-tier guest experiences. This fully remote role offers competitive compensation and the chance to shape operations as the business scales significantly.