Jobs in East London, United States

Remote

JOB ID - 15428

Location: Remote (LATAM or South Africa) | Type: Full-Time

Our client is a well-established and growing business in the consumer services industry, focused on providing essential daily services to a diverse customer base. They are seeking a dedicated and bilingual professional to be the first point of contact for their customers and to support their back-office operations.

We are looking for a bilingual Customer Service and Operations Specialist to be the friendly and reliable voice of our client's business. This role is ideal for someone who enjoys helping people, can manage day-to-day customer interactions with empathy, and is comfortable supporting back-office administrative tasks. You will be the first point of contact for all customer inquiries and play a key role in ensuring a smooth and positive customer experience.

Bilingual Customer Support: Answer and manage incoming calls, providing customer support in both English and Spanish to answer basic questions and resolve common issues.

Client & Account Management: Call customers regarding past-due balances and handle collections with a professional and empathetic approach.

Operations & Administration: Perform light bookkeeping tasks, including recording serial numbers and reconciling data.

Record Keeping: Update and maintain accurate customer records, logs, and other administrative files.

Previous customer service, operations, or administrative experience.

Bilingual fluency in English and Spanish is required.

Strong communication and problem-solving skills, with the ability to remain calm and professional when handling customer concerns.

An organized and detail-oriented approach with a customer-first mindset.

A reliable internet connection and availability to work U.S. business hours.