Remote Msp Desktop Support Technician - Est Hours

Hirexe; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic managed service provider is seeking a Desktop Support Technician to deliver exceptional IT support. In this full-time remote role, you will be the first point of contact, managing incoming requests and troubleshooting various IT issues. The ideal candidate will have over 2 years of experience in an MSP environment and proficiency in ConnectWise RMM. Strong communication skills are essential, and the role requires availability during EST hours.

Qualifications

• Over 2 years of experience in a Managed Service Provider (MSP) environment.
• Ability to handle incoming requests via calls and emails.
• Experience in troubleshooting various IT issues.

Responsibilities

• Deliver exceptional IT support as the first line of support.
• Manage tickets effectively and ensure timely resolution.

Skills

Proficiency in ConnectWise RMM

Strong communication skills

Job description

A dynamic managed service provider is seeking a Desktop Support Technician to deliver exceptional IT support.

As the first line of support, you will handle incoming requests via calls and emails, manage tickets effectively, and troubleshoot various IT issues.

The ideal candidate has over 2 years of experience in an MSP environment, proficiency in ConnectWise RMM, and strong communication skills.

This is a full-time remote role requiring availability for EST hours.

#J Ljbffr