Jobs in Cape Town, South Africa

Takealot.com, a leading South African online retailer, is looking for a highly talented entry level Order Fulfillment Claims Controller to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This role reports to an Order Fulfilment Manager.

• Supervising and leading a team of claims administrators to ensure timely and accurate processing of claims.
• Reviewing and auditing claims files for completeness and accuracy.
• Resolving escalated issues and inquiries; collaborating with other departments to streamline processes and improve efficiency.
• Analyzing claims data and preparing reports for management review.
• Implementing and enforcing best practices and procedures related to claims administration.

• Matric or National (vocational) certificate
• 3 to 5 years minimum proven experience in an administrative role, preferably in insurance, finance, or Supply Chain
• Ability to prioritize tasks and manage multiple deadlines effectively.

• Exceptional analytical and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational skills and attention to detail.

• Takealot.com employees are entrepreneurial and dynamic, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback and new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers; execution is essential.
• We love what we do and what we are creating.

• Is respectful but forthright
• Is an expert at doing, who can not only design but also execute
• Is analytical, able to use data to make decisions
• Is competitive, self-directed and strives to be the BEST (great requires a lot of work and does not only happen during business hours)
• Is passionate about the potential of e-commerce and delivering a world-class customer experience
• Is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• Is business SMART. Able to think about problems from a business perspective using technical and product input
• Is curious and challenges the status quo
• Is innovative and enjoys iteration
• Is collaborative
• Will be at the cutting edge of developing new concepts for Takealot.com
• Thinks like an owner of the business
• Is SMART, has INTEGRITY and is HARD WORKING

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups, and people with disabilities, will be given preference.