Ofertas em Cape Town, África do Sul

Our client is a fast-growing digital marketing agency in the United States, specializing in home services such as painting and roofing. They are known for delivering reliable, high-quality solutions with a strong focus on customer satisfaction, quick response times, and transparent communication. As they continue to expand, they are looking to bring on a dedicated virtual team member to support administrative tasks and strengthen their digital presence.

We are hiring a Executive Virtual Assistant to support our client's daily operations in the home services sector. This position involves managing appointment scheduling, responding to client inquiries, maintaining a professional online presence, and providing general administrative support. The ideal candidate is proactive, detail-oriented, and experienced in supporting fast-paced service businesses.

Experience In a Digital Marketing Agency Is Required.
Experience in the home services industry is required.

• Answer customer calls and emails, providing friendly and professional support.
• Schedule appointments, service calls, and follow-ups using CRM and scheduling tools.
• Keep calendars up to date to prevent overlaps or missed bookings.
• Create and post social media content (Facebook, Instagram, Nextdoor) to promote services and offers.
• Design simple visuals or service promotions using Canva (or similar tools).
• Monitor and respond to messages, reviews, and comments on social media promptly.
• Track and follow up with leads; input data accurately into the CRM system.
• Send estimate templates, service confirmations, and follow-up emails.
• Manage task lists and help coordinate communication between field staff and customers.
• Perform ad hoc admin tasks such as invoicing support, file management, or data entry.

• Minimum 2 years of experience as a Virtual Assistant or Admin Support, preferably in a digital marketing agency.
• Experience with appointment scheduling and calendar tools (e.g., Google Calendar, Calendly).
• Familiarity with CRMs like Housecall Pro, Jobber, ServiceTitan, or similar.
• Skilled in Canva or other design tools for creating engaging content.
• Proficient in social media tools (e.g., Meta Business Suite, Buffer, or Later).
• Excellent communication skills in English (written and spoken).
• Highly organized, responsive, and capable of working independently.
• A strong problem-solver with a customer-first mindset.
• Prior experience supporting home services, trades, or field-based teams is a plus.

Position: Executive Virtual Assistant

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 AM – 6 PM EST

Salary: USD 1000 - 1300

Internal Job ID: 0720