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Apply locations: Cape Town

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: JR04306

Why choose Logicalis? It’s not just IT solutions, it’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets, including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services. We apply the skills of our 4,500 employees in modernising key digital pillars such as data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware, and ServiceNow.

Logicalis employees are innovative, smart, entrepreneurial, and customer-centric, with a shared ambition of making Logicalis the world's leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

The Platform and Compute Support Team is responsible for the smooth operation of our enterprise cloud, managed private clouds, managed services customer environments, and internal cloud environments, ensuring server, storage, network, and hypervisor availability at the highest level. This is achieved through routine maintenance, testing failover and backup, implementing best practices, etc.

As a team member, you will work on incidents, problems, requests, and change requests, always adhering to ITIL principles. You will support a 24/7 Shift Team on standby rotation and may work on a staggered shift schedule to support offshore customers in different time zones. You will collaborate with Project, Transition, and Service Delivery teams to facilitate smooth transitions and acceptance of new customers and technologies into support.

In high-impact, high-urgency incidents, prompt resolution and root cause analysis are required. You will perform general maintenance based on best practices and contribute to process improvements.

• Support of customer network and server environments.
• Perform project duties related to new deployments or development requirements.
• Troubleshoot technical faults and provide fixes.
• Update customers on fault progress via telephone and email.
• Maintain accurate records in Service Now / Autotask.
• Complete Change Requests, including impact and risk analysis.
• Administer managed service customer environments.
• Provide input for Technical Incident Reports.
• Identify and analyze repeat faults.
• Proactively identify fault trends.
• Maintain technical documentation.
• Share knowledge and stay updated with current technologies.
• Work with other departments on technical strategies.
• Participate in on-call rotations and respond within SLA.
• Attend Change Advisory Board meetings.
• Represent Operations in meetings and working parties.
• Provide technical consultancy to customers, on-site or via VC.
• Support onsite project and support activities.
• Identify gaps in documentation, knowledge, and skills.
• Create and maintain technical documentation.
• Undertake technical audits for key customers.

• Graduate or qualified by experience with certifications such as:
• Microsoft Azure Fundamentals (AZ-900) – (Essential)
• Microsoft Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101)
• VMware VCP – VCP-DCV 6.x, 7.x, 8.x
• Veeam Certified Engineer
• Commvault Certified Professional
• ITIL Foundation

• Essential (1–2 years): VMware vSphere, Microsoft Azure IAAS, Microsoft O365 Administration, Microsoft Server OS administration and troubleshooting.
• Desirable (any): Azure AVD, Microsoft Hyper-V, hardware support (Dell, HP, IBM), storage systems, Linux troubleshooting, scripting (PowerShell, Power CLI), Veeam Backup, Commvault.

• Structured problem-solving approach.
• Ability to work under pressure in a busy environment.
• Clear verbal and written communication skills.
• Accurate and detailed approach.
• Good listener and able to communicate technical issues effectively.
• Customer-focused with a service mindset.
• Professional, diligent, and able to work independently.
• Enthusiastic, energetic, confident.
• Valid driver’s license (Code B) and reliable transport.
• Ability to obtain security clearance.

Location: Cape Town

Posted: 30+ days ago

Logicalis is an international solutions provider of digital services, accelerating digital transformation worldwide. With a network of specialist hubs, industry-leading experts, and strategic partnerships, Logicalis focuses on understanding customer priorities and enhancing their experience. As Architects of Change™, Logicalis designs, supports, and executes digital transformation strategies, leveraging expertise in Security, Cloud, Data Management, and IoT. The company has an annual revenue of $1.5 billion, operates globally, and is part of the Datatec Group listed on the Johannesburg Stock Exchange.