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Job title : Senior Specialist - Cloud Infrastructure Operations.Technology Information

Job Location : Gauteng, Johannesburg Deadline : June 23, 2025 Quick Recommended Links

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Job Requirements (Education, Experience and Competencies)

• Creativities (improvement / innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Research new Infrastructure Technologies and Conduct Proof of concept Projects to demonstrate possible value to Business
• Business improvements to meet operational and in turn organizational requirements
• Knowledge transfer between Senior Infrastructure Architects with different Specialties
• Problem-solving and lateral thinking
• Continuous reassessment, improvement and analysis of existing processes and policies
• Continuous improvement in cost, quality, service, and Operational product innovation
• Automation of manual tasks which results in efficient resource utilization and improved service availability
• Be proactive in anticipation of new technologies resulting in continuous service improvement
• Utilize MTN SA Academy / U-learn platforms to grow Technical experience and knowledge
• Vulnerabilities (control span) Refers to the latent difficulties or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

Budget constraints

• Downtime approval for the upgrade or refresh of existing production environments
• MTN SA / MTN SA Group expansion
• Re-prioritization of resources and projects
• Cross-functional teams and command thereof.
• Systems interdependencies and complexities
• Outsourced and external service provider support as well as operational dependencies
• Pace of changing customer requirements
• Changes in supplier alliances and technology roadmaps
• Business pressures based on fluctuating prioritization of projects
• Business understanding of planned or implemented technologies

Independent thought and Judgment : Relates to the decision-making constraints placed upon a position or conversely, the degree of freedom in decision-making. At the discretion of the Line Manager

• Decision-making and ownership of problems & projects
• High-stress environment where faith in staff & good judgment is required
• Contracts and tenders evaluation, recommendation and sign-off
• Escalation, technical liaison, report generation
• System selection and motivation
• Ability to plan and coordinate
• Board paper submission - Ability to present
• Personal discretion in determining appropriate approach to identify gaps relating to infrastructure building blocks and Business systems

Qualifications

Education :

• Minimum 3 year Diploma or Degree in Information Systems or Engineering (Bsc IT, Bcom IT, Diploma IT)
• Project management (PMBOK, PMP) or any other project management accreditation
• Any other qualification or certification relating to the job profile will be welcomed.

Experience :

• 5 years technical coordination or project management experience in a complex, multi-system, multi-environment role
• Extensive experience with multi-tier systems and supporting application and infrastructure deployments
• Knowledge of various infrastructure technologies such as server clustering, intra-site load balancing, fail-over replication and mirroring, and identity management
• Ability to analyze problems, drive issues to resolution
• Strong interpersonal, communication skills are essential
• Must be able to lead and drive collaborative work sessions
• Must work well in a fast-paced, dynamic environment and be able to manage multiple tasks, projects, and initiatives all with different priorities at the same time
• 5 years of working with WebLogic, Oracle DBMS, WebSphere, and network devices and firewalls, either as a project manager, technical coordinator, engineer, or system administrator

Training :

• IT-related training and Technology specific certification
• Architecture framework-related training – eg TOGAF
• Project Management, General Management
• ITIL Foundation Certificate
• Infrastructure-related training or certifications
• Knowledge :
• Knowledge of the Telecommunications industry is an advantage.
• Ability to understand how the IT technology supports the business
• Solid understanding and technical expertise in a broad range application and technical architecture components (applications / OS, database, network)
• Ability to assimilate information into an actionable model and plan
• Strong OS, DB, Storage, HW and Networks knowledge
• A good understanding of available and emerging IT technologies
• Business acumen
• Project Management and Planning skills
• Strong analytical, problem-solving, and conceptual skills
• Good interpersonal skills for written, oral and face-to-face communications
• A good understanding of statistical and analytical principles and processes
• Ability to work effectively with clients, management and staff members
• Resourceful
• Integrity
• Perseverance

Authorities

• Authorities : At the discretion of the Line Manager
• Head disciplinary actions
• Staff performance assessment
• Payment of invoices
• Negotiation of Service Level Agreements
• Department Budget
• Huge Influence on how to spend IS CAPEX and maintenance / operating budget

Collaboration (Formal and Informal Relationships)

• Responsibility towards : who are they and what do they receive from the incumbent.
• All MTN SA divisions : Group, EBU, Service Delivery, Enterprise Services and Commercial Management
• Key Customers : All functions within the IS division and shared technical support areas within the business
• Key Suppliers : Supplier representatives from key vendors to handle technical specifications, contracts and orders
• Matrix reports : Influence and work with senior technical professionals in developing infrastructure design and strategies. May lead cross-functional and divisional teams