Junior Operations Manager

MCI; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global business services company is seeking a proactive Junior Operations Manager in Cape Town. This role involves supporting daily operations, managing internal processes, and enhancing client relationships. Ideal candidates will have strong organizational skills, 2-3 years of relevant experience, and proficiency in Microsoft Office. The position offers competitive compensation and a variety of benefits to support career growth.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• 2–3 years of relevant experience in operations or team leadership.
• Basic understanding of business operations, workflow management.
• Familiarity with data analysis tools.

Responsibilities

• Support team coordination and scheduling.
• Prepare operational reports and track KPIs.
• Assist in maintaining client relationships.

Skills

Strong organisational skills

Excellent communication

Problem-solving mindset

Ability to work independently

Adaptability

Education

National Senior Certificate (NSC) / Grade 12

Tools

Microsoft Office Suite

Reporting tools

Job description

LOCATION

Cape Town, ZA

JOB TYPE

Full-Time

POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call centre footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centres are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organisation.

We are seeking a proactive and detail‑oriented Junior Operations Manager to support the daily operations of our organisation. In this role, you will assist with managing internal processes, coordinating across departments and ensuring smooth communication with both clients and stakeholders. You will play an important part in maintaining efficiency, monitoring workflows, and helping identify areas for improvement.

The ideal candidate will be organised, adaptable, and eager to learn, with a strong interest in operations and team collaboration. You will contribute to building positive client relationships, support project execution, and help ensure that day‑to‑day activities run seamlessly. This position offers an opportunity to gain valuable experience in operations management while making a meaningful impact on the success of the organisation.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

Key Responsibilities

• Support team coordination, assist in scheduling, and help resolve minor personnel issues to maintain a productive work environment.
• Prepare and analyse operational reports, track KPIs, and present findings to senior management for decision‑making.
• Assist in maintaining client relationships, ensuring timely communication, and resolving operational issues efficiently.
• Collaborate with departments to align operational goals and ensure seamless execution.
• Identify inefficiencies in workflows and suggest improvements to enhance productivity and service delivery.
• Monitor resource allocation to ensure operational readiness.
• Ensure adherence to company policies, industry regulations, and quality standards.
• Support the planning and execution of operational projects, including timelines, deliverables, and stakeholder communication.

Attributes

• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Problem‑solving mindset with attention to detail.
• Ability to work independently and as part of a team.
• Adaptability in a fast‑paced environment.

CANDIDATE QUALIFICATIONS

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• National Senior Certificate (NSC) / Grade 12 – Required.
• 2–3 years of relevant experience, ideally in operations or team leadership.
• Basic understanding of business operations, workflow management, and process optimisation.
• Familiarity with reporting tools and data analysis (e.g. Excel, Google Sheets, BI tools).
• Exposure to client‑facing roles or stakeholder coordination is advantageous.
• Strong organisational, communication, and problem‑solving skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Additional certifications in project management or operations (e.g. Lean Six Sigma, PMP) are a plus.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorised to work in the country where the job is based.

Subject to the programme and location of the position

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond salary. Our team members enjoy:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth: We prioritise internal promotions and offer clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Join a collaborative, team‑oriented culture that values engagement and support.
• Casual Dress Code: Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognises your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.