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Student Support Administrator
Descripción de la vacante
A private education institution is seeking a proactive Student Support Administrator for its Distance Campus team in Umhlanga. This in-office role is essential for providing seamless student onboarding and ongoing support, ensuring students remain informed and motivated throughout their learning journey. The ideal candidate should have at least 2 years of customer service experience and strong interpersonal, administrative, and problem-solving skills.
Formación
- Minimum 2 years in customer service and 1 year in private education.
- Ability to work under pressure and independently.
- Patient, empathetic, and organized.
Responsabilidades
- Support onboarding and ongoing student engagement.
- Facilitate clear communication and motivate students.
Conocimientos
Educación
The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will reinforce communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.
- Support onboarding and ongoing student engagement from registration through to completion.
- Facilitate clear communication with students to help them stay informed, motivated, and on track.
A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.
- Strong computer and systems literacy
- Problem solving skills
- Strong administrative skills
- Strong interpersonal, verbal, and written communication skills
- Service delivery orientation
- Ability to analyze and report on data
- Advise on initiatives to improve/close service delivery gaps
- Ability to work under pressure
- Patient, empathetic and helpful
- Sense of urgency
- Organized
- Attention to detail
- Ability to work independently
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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