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IT SUPPORT ENGINEER- FIBRE OPTICS (FOURWAYS, JOHANNESBURG)
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IT SUPPORT ENGINEER- FIBRE OPTICS (FOURWAYS, JOHANNESBURG)
Job summary
An educational institution in South Africa is seeking an IT Support Engineer focusing on fibre optics to provide first-line support and troubleshoot network-related issues. Ideal candidates will have a minimum of 2 years of experience and strong technical knowledge of Layer 2 technologies. Communication and problem-solving skills are essential. Certification in relevant areas is preferred.
Qualifications
- Minimum 2 years’ experience in IT or Network Support, with exposure to fibre optic and Layer 2 networks.
- Strong technical knowledge of VLANs, STP, Ethernet, MPLS, and L2 VPN.
- Excellent communication skills and ability to work independently.
Responsibilities
- Provide first-line IT support with a focus on fibre optic networks.
- Troubleshoot and resolve network-related issues.
- Communicate effectively with end-users and ISPs.
Skills
Tools
IT SUPPORT ENGINEER- FIBRE OPTICS (FOURWAYS, JOHANNESBURG)
2025-09-08 - 2025-10-08
Permanent
NEL012340
Information Technology
- Provide first‑line IT support with a focus on fibre optic networks and Layer 2 technologies.
- Troubleshoot and resolve network‑related issues to minimise downtime.
- Ensure smooth network operations and quick problem resolution.
- Communicate effectively with end‑users and Internet service providers (ISPs).
- Support documentation and escalate to senior teams as needed.
- Minimum 2 years’ experience in IT or Network Support, with exposure to fibre optic and Layer 2 networks.
- Strong technical knowledge of VLANs, STP, Ethernet, MPLS, and L2 VPN.
- Hands‑on experience with Layer 2 switches and fibre optic cabling/testing.
- Familiarity with network monitoring and diagnostic tools.
- Excellent communication and problem‑solving skills.
- Ability to work independently while also supporting team escalations.
- Relevant certifications (e.g., CCNA, Network+).
- Knowledge of advanced Layer 2 technologies (VXLAN, QoS, L2VPN).
- Experience with automation/scripting for network management.
- Bilingual in English and Afrikaans.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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