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Manager : Commercial Systems Ecosystem
Job summary
A leading recruitment firm is seeking an experienced individual to lead a team focused on optimizing commercial systems. The role involves developing a strategy for system enablement, managing CRM and ordering platforms, and ensuring system reliability and performance. Candidates should have at least 7 years of experience in managing commercial systems within a telecommunications or technology environment, with proven leadership abilities. Excellent communication skills and a strategic mindset are crucial. This position is located in Gauteng, South Africa.
Qualifications
- Minimum of 7 years experience managing commercial systems in a telecommunications or technology environment.
- At least 3 years in a leadership or team management role.
- Proven experience in system integration, enablement, and process automation.
Responsibilities
- Develop and implement a commercial systems enablement strategy aligned with business and IT goals.
- Lead a multi-disciplinary team and champion system modernization initiatives.
- Manage and maintain CRM, ordering, and self-service platforms.
Skills
Education
In this pivotal role, you will lead a small team responsible for ensuring thatcommercial systems are integrated, secure, and optimizedto support both exceptional customer experiences and internal operational efficiency.
Youll collaborate closely with IT, Sales, Marketing, and Operations to ensure that systems effectively enable business performance and innovation.
- Strategy & Leadership: Develop and implement a commercial systems enablement strategy aligned with business and IT goals.
- Lead a multi-disciplinary team and champion system modernization initiatives.
- Systems Management & Optimization: Manage and maintain CRM, ordering, and self-service platforms.
- Ensure system reliability, performance, and adoption.
- Enablement & Continuous Improvement: Drive system utilization and user engagement through enablement, training, and automation initiatives.
- Enhance reporting and analytics to inform decision-making.
- Governance & Vendor Management: Oversee vendor relationships, ensure compliance with data privacy and security standards, and support the procurement of new tools.
- Team & Stakeholder Leadership: Coach and develop your team, foster cross-functional collaboration, and align priorities with key business and IT stakeholders.
- Education: Bachelor's Degree in Information Systems, Computer Science, or a related field.
- Experience: Minimum of 7 years experience managing commercial systems (CRM, ordering, or self-service) within a telecommunications or technology environment.
- At least 3 years in a leadership or team management role.
- Proven experience in system integration, enablement, and process automation.
- Strong understanding of digital customer journeys and commercial operations.
- Skills: Strong business and technical acumen with a strategic mindset.
- Excellent communication and stakeholder engagement abilities.
- Proven leadership and team development capabilities.
- Analytical and process-driven approach to problem-solving.
- Focused on innovation, enablement, and continuous improvement.
Apply now!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.