Sales Consultant (Kzn)

Telesure Investment Holdings (Tih); Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial service provider in South Africa is seeking a Sales Consultant based in Durban. This entry-level role involves inbound and outbound sales, developing customer relationships, and identifying suitable financial products based on customer needs. Candidates should have at least 2-3 years of telephonic sales experience and the ability to analyze customer needs effectively. The position offers a full-time employment opportunity supporting the growth of the brand in the insurance industry.

Qualifications

• Solid knowledge of financial products and market dynamics.
• Experience in telephonic sales within the financial services sector.
• Ability to clarify customer needs and propose solutions.

Responsibilities

• Develop new customer relationships through outbound calls.
• Clarify customer needs following a sales script for accurate data collection.
• Identify and propose best-fit products based on customer needs.

Skills

Telephonic sales experience

Customer relationship management

Needs analysis

Education

Matric / Grade 12 or SAQA Accredited Equivalent

Regulatory Exam 5

Job description

Join to apply for the Sales Consultant (KZN) role at Telesure Investment Holdings (TIH)

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Inbound or outbound policy sales, based on leads and campaigns.

Initiate the customer relationship and meet various KPIs.

Connect with the customer, conduct needs analysis and propose customer solutions.

Needs solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

• Customer Relationships Development – Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
• Customer Needs Clarification – Interview the customer, following a complex multi-level sales script, to clarify requirements and make detailed notes.
• Set clear objectives for each sales call; use standard materials to make a presentation and ask relevant questions to evaluate level of interest and identify further information needs.
• Sell Customer Propositions – Identify the products or services that best meet the customer's stated needs, explain the selection and invite purchase at standard price / terms.
• Operational Compliance – Develop knowledge of the organisation's policies, procedures and regulatory codes; adhere to mandatory procedures to meet required standards.
• Customer Relationship Management (CRM) Data – Schedule callbacks and enter relevant information into CRM after each contact to create call plans and ensure quality data for retention and development.
• Performance Management – Prioritise own workflow and ensure quality, productivity, and timeliness to meet SLA.
• Personal Capability Building – Keep abreast of internal policy changes, external regulations via online training and formal assessment.
• Sales Opportunities Creation – Identify potential customers by referrals and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential).
• Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous).

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Insurance

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind?

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