Care jobs in South Africa
Voice Agent: Fraud & Customer Care (English) – Process Associate
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Onsite Banking Voice Agent – Fraud & Customer Care (English)
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Voice Agent: Fraud & Customer Care (English) – Process Associate
Job summary
A global services company in Johannesburg is seeking a Banking Customer Care Agent. This role involves managing calls related to fraud, assisting clients by resolving inquiries, and providing information on services. Candidates must have at least a high school diploma and 85% English proficiency. Basic knowledge of Word and Excel is expected. Join a dynamic team focused on innovation and customer service excellence. This position offers career growth opportunities in a supportive environment.
Benefits
Qualifications
- High school diploma required.
- 85% proficiency in English is mandatory.
- Basic knowledge of Word and Excel needed.
- Basic internet navigation skills required.
- Flexibility with schedules is important.
- Minimum B1 English level is necessary.
Responsibilities
- Perform fraud detection and assist clients with fraudulent inquiries.
- Answer customer questions regarding products and services.
- Resolve customer product and service issues.
- Make necessary changes to customer accounts.
- Handle complaints and inbound/outbound calls.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.