Account Manager III

RELX; Remote; ZAR 400 000 - 600 000; Full time

Job summary

A leading legal solutions provider is seeking an Account Manager to enhance relationships with government clients in Durban, KwaZulu-Natal. The role involves ensuring client satisfaction, achieving growth targets, and retaining customer loyalty. Candidates should have a bachelor's degree and 3-5 years of experience in account management, preferably in the legal or government sector. This position promotes a healthy work/life balance and offers flexible working options and comprehensive benefits.

Benefits

Comprehensive health plan benefits

Disability insurance

Retirement benefits

Life insurance

Qualifications

• Minimum of 3-5 years of experience in account management.
• Proven track record of achieving sales targets.
• Highly motivated and capable of working independently.

Responsibilities

• Manage relationships with government clients.
• Serve as the primary contact for client-related activities.
• Identify opportunities for account growth.

Skills

Client relationship management

Communication skills

Negotiation skills

Problem-solving abilities

Sales target achievement

Education

Bachelor’s degree in business, Marketing, or a related field

Job description

About the role

The Account Manager for the Government Growth & Retention Team is responsible for managing and expanding relationships with government clients. This role focuses on ensuring client satisfaction, driving growth in existing accounts, and retaining customer loyalty by delivering value through our products and services.

Key Responsibilities

• Build and maintain strong, long‑lasting relationships with key stakeholders in government accounts.
• Serve as the primary point of contact for all client‑related activities, including inquiries, support, and service issues.
• Identify opportunities for account growth by understanding client needs and aligning them with LexisNexis solutions.
• Develop and implement strategies for retaining existing clients and minimizing churn.
• Meet and exceed assigned growth targets and contribute to the overall revenue objectives of the Government Growth & Retention team.
• Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
• Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and solutions.
• Gather feedback from clients to inform product development and enhancements.

Qualifications and Experience

• Bachelor’s degree in business, Marketing, or a related field.
• Minimum of 3‑5 years of experience in account management, preferably within the legal, information solutions, or government sector.
• Proven track record of achieving sales targets and building strong client relationships.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem‑solving abilities.
• Ability to understand and articulate complex solutions to clients.
• Highly motivated, results‑oriented, and capable of working independently and as part of a team.

Work in a way that works for you.

We promote a healthy work / life balance across the organization, with various flexible and remote working options available to employees.

Working with Us

LexisNexis Legal & Professional is proud to be an equal‑opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work / life balance. We know that your well‑being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive, multi‑carrier health plan benefits
• Disability insurance
• Dependent care and commuter spending accounts
• Life and accident insurance
• Retirement benefits (salary investment plan / employer stock purchase plan)
• Modern family benefits, including adoption and surrogacy