Vodacom Fixed Services: Field Workforce

Tower Group South Africa (PTY) Ltd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading telecommunications company in Cape Town is seeking a Sales Representative to promote Fixed products such as Fibre and FWA. The role involves direct sales, customer education, and relationship management to achieve sales quotas. The ideal candidate should have experience in sales and strong communication skills.

Qualifications

• Experience in sales, preferably in Fixed products.
• Strong communication and relationship management skills.
• Ability to engage and educate customers.

Responsibilities

• Identify and engage potential customers in targeted areas.
• Conduct door-to-door sales and community activations.
• Build and maintain strong relationships with customers.

Job description

Key Responsibilities : (Work alongside Regional Teams)

• Sales and Market Penetration :
• Identify and engage potential customers in targeted areas to promote Fixed products (Fibre, FWA).
• Conduct door-to-door sales, community activations, and on-the-ground campaigns to showcase product benefits.
• Ensure clear demarcation between Direct Sales Teams and Business Partners Foot Soldiers to avoid any overlap.
• Achieve or exceed monthly sales quotas for Fixed products.
• Customer Acquisition :
• Educate customers on the benefits of high-speed Fixed connectivity for personal use.
• Accurately complete sales application forms and obtain the necessary customer documentation.
• Ensure a smooth onboarding process with clear communication and timelines, covering the entire sales cycle.
• Relationship Management :
• Build and maintain strong relationships with customers and provide ongoing support to improve adoption of Fixed products. (Creating a presence in the areas allocated for sales)
• Act as the point of contact for initial customer queries, installation updates, and troubleshooting guidance. (supported by regional teams and head office)
• Territory Coverage :
• Maximise customer reach in identified priority zones with high potential for Fixed product adoption.
• Provide daily / weekly market insights, including feedback on competitor Fixed products, pricing, and customer preferences.
• Feedback and Reporting :
• Track and report daily sales activity, including leads generated, conversions, and customer feedback.
• Submit accurate and timely sales reports for performance analysis (as required).

Key Performance Indicators

Percentage of sales targets achieved (monthly / quarterly). Territory Coverage and Engagement :

• Number of customer interactions per day / week in assigned areas.
• Number of homes reached or engaged with through door-to-door campaigns (MDU).
• Daily – 40 Interactions with potential clients.
• Daily – 15 Leads to be obtained (Clear interest and customer information obtained to follow up).
• Daily – 1 Completed and submitted application.

Sales Performance :

• Number of Fixed product sales (e.g., Fibre or FWA activations) achieved per day / week / month.
• Ratio of leads generated to successful activations.
• Percentage of error-free applications submitted (Park Buckets Management).