Technology Specialist Managed Services

Absa Group; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading South African bank is looking for a candidate to manage vendor relationships and ensure the successful delivery of technical products and services. The role includes negotiating contracts, overseeing project management, and monitoring service levels. An ideal candidate should hold a Bachelor's Degree in Information Technology, possess strong negotiation and relationship management skills, and be able to work effectively in a team. This full-time position offers the opportunity to contribute to a dynamic banking environment.

Qualifications

• Ability to manage vendor relationships effectively.
• Strong negotiation skills to support commercial discussions.
• Experience in service management and technical product delivery.

Responsibilities

• Act as the single point of contact for clients and vendors.
• Lead project management routines for service delivery.
• Ensure effective relationship and communication management.

Skills

Relationship management

Technical expertise

Negotiation skills

Coaching

Education

Bachelor's Degree in Information Technology

Job description

Empowering Africa's tomorrow, together...one story at a time.

With over years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Act as the single point of contact & lead for identified vendors & OR; clients & OR; specific teams identified within the vendor & or client to ensure the successful, optimal, commercially viable & sustainable delivery of technical products & services to our organization / the client organization.

Job Description

Service Management

Provide ongoing support in the requirements analysis & business capability review processes pre-during & post contract negotiation

Leverage expertise in technology, the client & our own business areas to support solution design processes

Gain deep expertise in the technical solutions to successfully manage MSP / client delivery to business

Implement routines & processes to consistently evaluate solution requirements & evolve / inform the evolution of products & services required

Provide input into feasibilities and business cases

Work as part of integrated delivery teams to manage the implementation of project / program roadmaps associated with the managed services partnership

Lead all project / program & relationship management routines for the managed service partnership

Ensure the successful implementation of all products & services across the partnership

Work with internal / external clients to clearly articulate & define Service Level Agreements for the assigned area of focus

Implement clear monitoring & project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)

Ensure ongoing monitoring & performance reviews and associated reporting to client (internal / external)

Leverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution for a specific business area

Hold the 'one stop shop' accountability for reliable, resilient & effective service provision for the product / service area

Design, implement & lead problem & incident management processes (in cases of) for the defined product / service area

Leverage service monitoring data & analytics to provide recommendations for a more successful & evolving partnership

Stay ahead of the curve on managed services & technology product / service trends and leading practices & apply these for the benefit of the partnership

Vendor / Client identification & Negotiation

Understand the MS landscape & environment & leverage knowledge & expertise gained to make recommendations for future partnerships & partnership improvements

Identify & communicate opportunities for managed services partnership enhancements (commercial viability)

Support commercial negotiations (e.g. participate in negotiations, providing supporting information & data analytics etc.)

Act as the single point of contact for MSP's for defined product / service area & communicate / guide them on strategy & requirements alignment, changes, challenges, and or issue resolution etc.

Ensure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization

Support the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment)

Ensure partnership delivery on all parameters – ensuring we obtain value from the partnership

People

Manage the capacity planning & resource management processes & tools ensuring the right number of resources (ABSA & Service Side) to deliver uninterrupted services across the estate

Support the capability development across the partnership (clients and or MSP's) & continuously cascade relevant business / technical information for the enhanced delivery of products & services

Leverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by MSP's or as an MSP provider

Financial & Vendor Management, Risk & Governance

Ensure the partnership delivers on targets and objectives (sustainably / ALWAYS!)

Deliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always

Apply the organization risk & governance frameworks for all contracts & services provision

Ensure product / services alignment to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements

Lead the input requirements for all internal / external audits related to managed services provision & or receipt

Deliver on time & on budget (always)

Education

Bachelor's Degree : Information Technology

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Banking and Financial Services

Absa Bank Limited is an equal opportunity, affirmative action employer.

In compliance with the Employment Equity Act 55 of

• , preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.